SHIPPING POLICY

Shipping & Delivery – El12Store

At El12Store, we proudly ship to all U.S. states with full tracking, dedicated support, and guaranteed delivery.
Our products are shipped directly from our international distribution centers located in Mexico, Brazil, Thailand, China, and Sweden — ensuring efficiency and global reach for all football fans. ⚽🌎

Shipping Options

Free Shipping
Estimated delivery time: 15 to 21 business days after shipment.

Priority Shipping
Faster delivery option: 6 to 16 business days after shipment.

Processing & Handling Time

All orders are processed within 2 to 5 business days after payment confirmation.
Once your order is shipped, you’ll receive a tracking number to monitor delivery via USPS, 4PX, or SpeedX.

⚠️ Please note:
During peak seasons (holidays, major sales, or important tournaments), slight delays may occur due to customs inspections, postal congestion, or carrier issues. These situations are beyond our control, but our support team is always available to help.

Delivery Guarantee

El12Store guarantees safe delivery for every order.
All shipments include insurance against loss or damage and can be tracked online at any time.

If your package is not delivered within 70 business days from the shipment date, we will offer you a full refund or reshipment, whichever you prefer.

💬 Please note: If your order includes multiple items, they may be shipped separately and arrive on different dates.

Import Fees

No import or customs fees will be charged to customers.
If any customs fees are applied, they are fully covered by El12Store — no extra cost to you.

Incorrect Address

It is the customer’s responsibility to provide accurate shipping details.

  • If your order has not yet been shipped, you can request a correction within 1 business day of purchase at no cost.

  • If your order has already been shipped or is returned due to an incorrect address, a $20 reshipment fee will be charged.

Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order, under the following conditions:

Accepted Situations:

  • Damaged or defective items

  • Incorrect order fulfillment (wrong size, model, or customization)

✅ The product must be unused, in original packaging, and include all tags and accessories.